This interactive course will help you to understand how the symptoms of dementia can affect the way a person experiences customer environments, including retail, banking and hospitality. You will learn how dementia can affect visuospatial skills, such as depth-perception and judging distances, orientation and the senses, including sight and hearing loss. You will also explore practical changes you can make to create dementia-friendly spaces that support the independence and wellbeing of customers affected by dementia.