Dementia can affect every aspect of an individual’s life, often preventing them from doing the things that many of us take for granted, such as shopping and getting out in our communities. This interactive course will help you to spot the signs of dementia and provide outstanding customer service to people affected by the condition. You will learn how to communicate with customers living with dementia face-to-face and over the phone and practical techniques that will help you to respond to situations in customer-facing environments with empathy and respect.
